Lone Wolf Therapy Services Ltd
Updated: 18 October 2026
 

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.lonewolftherapyservices.com, including any personal information you provide when making an enquiry about our psychotherapy or clinical supervision services.
 

Our professional services are intended for adults aged 18 and over.
 

Lone Wolf Therapy Services Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
 

Contact Details
 

Our full details are:
 

Full name of legal entity: Lone Wolf Therapy Services Ltd
 

Company registration number: 14769391 (registered in England and Wales)
 

Email address: info@lonewolftherapyservices.com
 

Registered Address: 128 City Road, London, EC1V 2NX
 

Postal address: 128 City Road, London, EC1V 2NX
 

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@lonewolftherapyservices.com.
 

This notice relates principally to our website and enquiries. Further information about the processing of personal data and clinical records in the course of therapy and clinical supervision is provided in our separate Offline Privacy Notice.
 

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:
 

Communication Data that includes any communication that you send to us whether that be through the contact or enquiry forms on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims. Where communications are necessary to take steps at your request before entering into a contract for our services, we may also rely on performance of a contract or steps taken before entering into a contract.
 

Customer Data that includes data relating to the booking or provision of services such as your name, title, email address, billing address, home address, phone number, contact details, service interest, booking and payment information and transaction details. We process this data to supply the services you have requested and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract, or compliance with applicable legal obligations where relevant.
 

User Data that includes data about how you use our website and any online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
 

Technical Data that includes data about your use of our website and online services such as your IP address, details about your browser and device, length of visit to pages on our website, page views and navigation paths, time zone settings and other technology on the devices you use to access our website. The source of this data may be our website platform and, where used, analytics and similar technologies. We process this data to analyse use of our website where permitted, to administer and protect our business and website, and to understand the effectiveness of our website. Our lawful ground for processing personal data for website administration and security is our legitimate interests. Where consent or a specific exemption is required for cookies or similar technologies, we will comply with the applicable requirements of the Privacy and Electronic Communications Regulations 2003 (PECR). Please see our Cookie Policy for more details.
 

Sensitive Data

We need to collect the following sensitive data about you in order to deliver the services:

Data concerning health

Additionally, although we do not explicitly ask for it, we recognise that the following other sensitive data may be disclosed by you, of your own volition, during the course of our contact (this includes, but is not limited to: your initial enquiry, initial phone assessment, initial assessment session, or during the course of our contracted work together), which may also be recorded:

Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union membership
 

For personal data necessary to take steps at your request before entering into a contract, or to provide services under a contract, our lawful basis under Article 6 of the UK GDPR will generally be Article 6(1)(b). We may also rely on legitimate interests or legal obligations for relevant purposes as described in this notice.
 

Where special category data is necessary for the provision of psychotherapy or other health care or treatment, our condition for processing under Article 9 of the UK GDPR is Article 9(2)(h), together with the relevant condition in Schedule 1 of the Data Protection Act 2018, where its requirements, including the applicable duty of confidentiality, are satisfied. Where this condition does not apply, we will identify and rely on another applicable Article 9 condition before processing special category data, such as explicit consent where appropriate or the establishment, exercise or defence of legal claims where necessary.
 

We ask that you do not include more sensitive information than is needed when making an initial website enquiry. In particular, supervisees should not submit identifiable information about their own clients through general website enquiry forms.
 

Where we are required to collect personal data by law, or under the terms of a contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract or provide the requested services. If we need to cancel a service for this reason, we will notify you at the time.
 

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@lonewolftherapyservices.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing, where required by law.
 

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out solely automated decision making that produces legal or similarly significant effects, or automated profiling of website visitors for those purposes.
 

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy for more details about this.
 

Our website is provided using Wix, which processes certain personal data on our behalf for website hosting, site functionality, security and the handling of information submitted through Wix forms. Website form submissions are stored in Wix, and copies or notifications of enquiries are also received at our business email address, which is managed through Gmail (a Google service). We may receive data from other third parties involved in providing our website or business services, where applicable, and from directories or other organisations through which you contact us or find our services.
 

4. MARKETING COMMUNICATIONS

We do not currently use personal data collected through our website to send direct marketing emails or to conduct paid advertising campaigns.
 

We may contact existing clients and supervisees with administrative or service-related communications, including information about annual leave, appointment changes or cancellations, changes to contractual terms and changes to fees. These communications relate to the provision of our services and do not contain promotional marketing material.
 

We also have a separate publication hosted by Substack, to which individuals may choose to subscribe. Subscriptions to this publication are separate from enquiries about, or the provision of, our psychotherapy and clinical supervision services.
 

We do not share your personal data with any third party for their own marketing purposes.

If we introduce direct marketing activities in future, we will review this notice and comply with applicable data protection legislation and the Privacy and Electronic Communications Regulations 2003.
 

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:
 

Service providers who provide website hosting, website forms, email, IT, communications and system administration services, including Wix and Google (Gmail) in relation to website enquiries and communications.

Professional advisers including lawyers, bankers, accountants, auditors and insurers.

Government bodies and regulators that require us to report processing activities or otherwise disclose information by law.
 

Clinical supervisors or relevant health or professional advisers where disclosure is necessary and appropriate, subject to our duties of confidentiality and any applicable legal requirements.
 

We require third parties who process your personal data on our behalf to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions, where they act as our processors.
 

6. INTERNATIONAL TRANSFERS

In the course of providing our website, online services and business communications, personal data may be processed or stored outside the United Kingdom. In particular, Wix and Google are international service providers and may process personal data in other countries through their group companies and service providers.
 

Where an international transfer is subject to the UK GDPR rules on restricted transfers, we will seek to ensure that it is covered by an applicable UK adequacy regulation or appropriate safeguards, such as an approved international data transfer agreement or applicable contractual clauses and supplementary measures, or another lawful transfer mechanism where available. The safeguards relevant to Wix's own processing and onward transfers are described in its data processing and privacy documentation.
 

You may request further information about relevant international transfer arrangements by contacting us at info@lonewolftherapyservices.com.
 

7. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those persons and service providers who have a business need to know such data. They will only process your personal data on our instructions, where applicable, and must keep it confidential.
 

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
 

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
 

Basic financial and transaction records will be retained for the periods required by applicable tax, accounting and company law, which may vary according to the type of record and the circumstances. Enquiries that do not lead to a professional relationship will normally be retained for up to six months after the last substantive contact, unless the information is no longer needed sooner, or there is a specific lawful reason to retain it longer (for example, an ongoing complaint or legal matter). This review and deletion policy applies to enquiry information held in Wix and Gmail, insofar as it remains within our control. Retention of clinical and supervision records is addressed separately in our Offline Privacy Notice.
 

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you, provided it is no longer personal data and the anonymisation is effective.
 

9. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. These rights apply according to the circumstances and the lawful basis on which we process your data.
 

You can see more about these rights at: https://ico.org.uk/for-the-public/

If you wish to exercise any of the rights set out above, please email us at info@lonewolftherapyservices.com. You may also use this email address to raise a complaint about our handling of your personal data.
 

We will acknowledge data protection complaints within 30 days, take appropriate steps to investigate them without undue delay, keep you informed as required, and communicate the outcome. You also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.
 

You will not normally have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee or refuse to comply with a request in circumstances permitted by applicable data protection law.
 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you in accordance with the applicable legal requirements.
 

10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
 

11. COOKIES

Our website uses cookies and similar technologies to support its operation and, where enabled, to provide other features or collect website usage information. Some cookies or similar technologies may be exempt from the requirement for consent under the Privacy and Electronic Communications Regulations 2003. Other uses may require your consent before they are enabled. Where an exception requires an easy means of objecting, we will provide one.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For further details about the cookies and similar technologies actually in use on the website, and any choices available to you, please see our Cookie Policy.