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Single Session Therapy: Terms & Conditions

Please ensure that you read these terms and conditions carefully as not only does it form the legal relationship between us, it also provides useful information about the practical side of your session. Agreeing to these terms and conditions constitutes a legally binding agreement between us.


1. Lone Wolf Therapy Services Ltd.  Registered in England and Wales under the company registration number 14769391.  Registered office address: 128 City Road, London, EC1V 2NX (“We” or “Us”).  Email:  Phone: 07734 466 799 (SMS messaging, phone calls & voicemail only).


2.  "You"


1. Term of Engagement

1.1 You are engaging us as a Counsellor & Psychotherapist to provide a Single Session Therapy Service (“Service”) on the terms of this agreement.

1.2 You confirm that you are not receiving individual ongoing (contracted) Counselling and/or Psychotherapy with any other practitioner whilst working with us.

1.3 This contract between us will commence on the date you agree to this agreement and subject to clause 1.3 below, will continue until either the service has been delivered, or until cancelled by either party with written notice via email or phone/voicemail, as per the contact details provided above. Additionally, the scheduled session time is integral to our agreement. If you fail to attend a session without prior notification, it will be deemed as part of the service having been delivered. We reserve the right to cancel this contract at our discretion, providing written notice without specifying a particular reason.  Cancellation fees and timescales are outlined in clause 2.2.

1.4 Although the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) may apply to the provision of services provided under the Contract, you agree that we may commence the performance of the Contract before the end of the 14 day cancellation period referred to in the Regulations. If you instruct us to commence performance of the Contract and we have already started work on your order by the time you cancel the order, you agree to pay us any costs we have reasonably incurred in starting to perform the services. If we have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and we have not commenced performance of the Contract and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period by one of the methods detailed in clause 1.3 in this contract. 


2. Session and Cancellation

2.1 Our single session therapy session (“session”) will last for a maximum of 90-minutes at the agreed day and time of booking.  The session will take place online as pre-agreed/booked, unless you are notified otherwise.

2.2 Where Sessions are held in third party venues, you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You will be required to leave the venue if you do not comply with such policies and rules (and We shall not be obliged to refund you any amounts paid in relation to such Session).

2.3 You are responsible for your own belongings that you take to a Session and neither We nor any third party venue will be liable for any loss, damage, theft or destruction of any of your belongings.

2.4 You agree to reimburse us in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue.

2.5 If you need to cancel the session, please do so via either: email or phone call & voicemail (our contact details are set out above).  If you cancel a session, you must pay the following cancellation fees:

(a)  50% of the full fee, if you cancel a session more than 48 hours before the start time of the session; and

(b)  the full session fee if you cancel the session on or less than 48 hours prior to the start time of the session.

Please note that these cancellation fees do not apply if the cancellation occurs within the 14-day cancellation period as detailed in clause 1.3.

2.6 If we cancel the session, we will re-schedule the session at the earliest mutually convenient time or provide a full refund.  We reserve the right to cancel this contract at our discretion, providing written notice without specifying a particular reason.

2.7 If you are late for the session, the session will still finish at the scheduled time. If you are more than 30 minutes late for a session, we may cancel the session without any obligation to refund you for that session. If we are more than five minutes late for a session, we may either extend the end time so that you receive the complete session or re-arrange the session.

2.8 You agree to complete the intake questionnaire in full before at least 48 hours before the session is due to take place.  Failure to do so will result in a session that may not be as tailored to, or productive of your needs. 

2.9 If, after receiving your completed intake questionnaire, we deem that we are not best placed to serve you with the issue(s) you wish to work on, we will inform you either in writing (email) and/or phone call to you, and offer you the opportunity to cancel the session with a full refund.

3. Our Duties

3.1 We are bound by the Code of Ethics of The British Association for Counselling & Psychotherapy.  A copy of the Code of Ethics may be viewed at

3.2 We shall provide the services with due care, skill and ability.

3.3 Other than as set out in clause 3.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of therapy, we do not guarantee any particular results.

3.4 If for any reason we are unable to provide the services at the agreed appointment time, we will provide you with as much notice as practically possible, via your preferred method of contact, and we shall reschedule the session for a time mutually agreed.


4. Fees

4.1 In consideration of us providing the services to you, you will pay us a fee for the session lasting up to 90-minutes of £142 exclusive of VAT.

4.2 It is important to limit contact in-between booking and the scheduled session to dealing with administrative issues, for example but not limited to: completing the intake form, re-arranging/ cancellations, etc. and not regarding therapeutic issues.  If you do contact us within this period regarding issues other than administrative, then we reserve the right to not reply.

4.3 We will provide a receipt on request for payment of the fees set out in this Clause 4 (together with VAT which shall be charged in addition to the fees, where appropriate).

4.4 You shall pay for the session in advance, in full and in cleared funds before the session takes place.

4.5 Without prejudice to any other right or remedy that we may have, if you fail to pay us on the due date, we may:

      (a) charge interest on such sum from the due date for payment at the annual rate of 4% above the base rate from time to time of Starling Bank accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and you shall pay the interest immediately on demand; and/or

      (b) suspend all services until payment has been made in full.

4.  All sums payable under this agreement shall become due immediately on termination of this agreement, despite any other provision. This clause 4.6 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.


5. Confidential Information

5.1 We acknowledge that in the course of providing the services we will have access to Confidential Information (as defined in clause 16).

5.2 We agree not to (except in the proper course of our duties) use or disclose to any third party any Confidential Information. This restriction does not apply to:

      (a) any use or disclosure authorised by you or required by law;

      (b) any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or

      (c) any information which is already in, or comes into, the public domain otherwise than through our unauthorised disclosure.

5.3 As is good practice in therapy, and a professional requirement, we receive supervision of our work. You agree that we may disclose any issues which arise out of the session with our supervisor(s) and/or supervision group(s) but we agree only to disclose such issues on a general basis and without disclosing your name.

5.4 You may disclose to third parties such information about the session as you wish.


6. Data Protection and Intellectual Property

6.1 You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing you with the services. We shall do this in accordance with our Privacy Notice.

6.2 We are the owner or the licensee of all Intellectual Property Rights (unless otherwise stated) and all other rights in the materials and content that we use within the session and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other person.

6.3 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the session.

6.4 We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content or material used in the session for the purposes for which the session was provided only.

6.5 You may not without our prior written consent make any audio and/or visual recordings of all or any part of our session. We may make audio and/or visual recordings of our session with your permission.


7. Obligations on Termination

7.1 On or before the date of termination of this agreement, you shall immediately pay any unpaid fees or other sums payable under this agreement.

7.2 Termination of this agreement shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this agreement, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination.

7.3 Clauses which expressly or by implication have effect after termination shall continue in full force and effect after the date of termination of this agreement, including the following clauses: clause 5 (Confidential Information), this clause 7,  Clause 9 (Limitation on liability) and clause 15 (Governing law and jurisdiction).


8. Status

The relationship between us will be that of independent contractor and nothing in this agreement shall render us your employee, worker, agent or partner.

9. Limitation on Liability

9.1 Nothing in this clause 9 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

9.2 We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and us providing the services.

9.3 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the session.

9.4 If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

9.5 The provisions of this clause 9 shall survive termination of this agreement.


10. Force majeure

We shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond our reasonable control.


11. Entire agreement and previous contracts

You acknowledge and agree that:

      (a) this agreement constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the services (which shall be deemed to have been terminated by mutual consent);

      (b) in entering into this agreement you have not relied on any Pre-Contractual Statement (as defined in clause 16).


12. Variation

No variation of this agreement shall be valid unless it is in writing and signed by or on behalf of each of us.


13. Counterparts

This agreement may be executed in any number of counterparts, each of which, when executed, shall be an original, and all the counterparts together shall constitute one and the same instrument.


14. Third Party Rights

14.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

14.2 The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any person that is not a party to this agreement.

15. Governing Law and Jurisdiction

15.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

15.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).


16. Interpretation

16.1 The definitions and rules of interpretation in this clause apply in this agreement (unless the context requires otherwise).

Confidential Information: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to):

(i) information that we obtain in connection with the provision of the services and

(ii) the fact that we are providing the services to you.

Pre-Contractual Statement: any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this agreement or not) relating to the provision of the services other than as expressly set out in this agreement.

16.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

16.3 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.

16.4 Unless the context otherwise requires, words in the singular include the plural and in the plural include the singular.

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